Privacy Policy

Effective Date: 01 November 2025

Company: PLASTHIC SURGERY – FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates

License Number: 73211

Website: www.plasthic.com

Email: support@plasthic.com

1. Introduction

Plasthic (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our services as part of your cosmetic tourism journey.

2. Information We Collect

We collect personal and medical-related information only as necessary to facilitate your bookings and provide concierge support. Personal Information: Name, contact, passport, visa, and payment details. Medical Information: History, preferences, and treatment photos (voluntarily provided). Technical Data: IP, browser, and usage data for analytics.

3. How We Use Your Information

We use your data to coordinate bookings, process payments, facilitate consultations, and enhance user experience. Your data is never sold or traded.

4. Legal Basis for Processing (GDPR Compliance)

We process data under contractual necessity, consent, legitimate interest, and legal obligation in compliance with GDPR and UAE laws.

5. Sharing of Information

Your information may be shared with licensed medical professionals, travel partners, and payment processors — all bound by confidentiality and data protection agreements.

6. Data Storage & Security

We use encrypted servers, restricted access, and secure transmission protocols. In the event of a data breach, affected users will be notified.

7. International Data Transfers

Data may be securely transferred between countries (e.g., UAE, Turkey) following GDPR-equivalent safeguards.

8. Retention Period

Personal data is retained 5–7 years depending on category and securely deleted thereafter.

9. Your Rights

You may request access, correction, deletion, restriction, or withdrawal of consent by contacting support@plasthic.com.

10. Cookies & Tracking Technologies

We use cookies for analytics and functionality. You can disable cookies in browser settings but some features may not work properly.

11. Children’s Privacy

Our services are not intended for persons under 18. Data from minors is deleted immediately upon discovery.

12. Third-Party Links

External links may lead to other websites. Plasthic is not responsible for their privacy practices; please review their policies.

13. Updates to This Policy

This policy may be updated periodically. Continued use of Plasthic services implies acceptance of revisions.

14. Contact Us

Email: support@plasthic.com